Shipping & Returns
All items purchased on this website will be charged for delivery as follows:
Ireland - Registered Courier UPS/Fedex/DHL - free
Rest of World - Registered Courier UPS/Fedex/DHL - free
United Kingdom - Registered Courier UPS/Fedex/DHL - free
Europe - Registered Courier UPS/Fedex/DHL - free
RETURNS & EXCHANGE POLICY
To organise a return or exchange please contact one of our team at email@example.com. You are responsible for organising your own return. We do not pay for returns. Goods must be returned within 14 days of receipt. This condition applies to all full-price and sale items and applies to both private and store purchases. Please use the original shipping box to post your return. Where this is not possible please use a suitable box with sufficient padding and protection. Items that are damaged either by the customer or during return shipping will not be accepted for return. All returns must include glasses, packaging, pouches, cases, and booklets. We recommend that you obtain proof of postage as Pewpols does not accept any responsibility for parcels lost in transit. Damage to any of our packaging (White box) will incur a €15 restocking fee. Damage to any other items in the glasses set including glasses, case, or card will automatically forfeit your refund. We do not refund items that have been worn or adjusted by the customer. It is up to the customer to organise for the item to be re-shipping should a damaged or worn item be returned to us. Please mark your return as a commercial return on the shipping docket as we will not be held responsible for any import duties when returning from outside the European Union.
Returns will be processed within 48 hours, however, this may vary during busy periods. Items received outside of our 28-day return period will be returned to you. Please allow 5-10 working days for refunds to appear in your account. Exchange or receive a gift card within 28 days. Exchange for a different colour or size of the same style. Please allow 5-10 working days for refunds to appear in your account.
We currently ship to many international destinations including Ireland, The United Kingdom, Europe, North America, Canada, Australia, and Japan. A tracking number will be sent to all customers following their purchase. Please allow up to 3 working days for dispatch.
When purchasing from outside the EU you may be responsible for additional charges that may be charged at the request of your local import and customs department. We have no control over these charges. If you do require any further information regarding these charges, please contact your local customs office.
Any item/items lost or severely delayed during shipping will be handled by Pewpols and a replacement order will be dispatched to you. To ensure that all items are received successfully we require a signature for all goods delivered, at which point responsibility for the delivered items passes onto you. If you have specified a different recipient or address for delivery and the package has been signed for at the address provided, responsibility for the delivered items also passes onto you.
On receipt of your item/items, please check that the order matches the documentation inside the package and that the package has not been tampered with in any way. If you do notice anything wrong with your order please notify us immediately by contacting us by email at firstname.lastname@example.org
Please ensure that the shipping address provided is correct. Pewpols accepts no responsibility for incorrect addresses provided after the item has been dispatched to you. Please note that we will only deliver to the address provided on the order.
In the unlikely event that you find your product to be faulty, please contact us by email to email@example.com and our Customer Care team will be in contact you. Return shipping for faulty items will be arranged through our customer care team. Items are only deemed faulty if they are received damaged and not where they are damaged as a result of normal wear and tear. Normal wear and tear are not covered by our guarantee.
Pewpols is happy to offer a 1-year guarantee on all items. Under this guarantee, we will repair or replace items with manufacturing defects. Damage caused by misuse or reasonable wear and tear is not covered by this guarantee. Items deemed to be altered or repaired without our knowledge are not covered by this guarantee. Please contact for more information.